ZQRacing provides Flat Rate shipping options to most areas in Australia.
Flat rate standard shipping option available, which is about $9 for accessories and $18 for chairs. Where a higher $59 Standard Rate applies to chairs delivery for some regional areas.
Please use the shipping calculator or simply enter your address at check-out for shipping costs and options.
Delivery Methods:
We deliver using TNT, Border Express, Direct Freight Express, Australia Post and where appropriate other carriers. In all circumstances, you will receive an email once the item is dispatched advising of the carrier and your parcel’s tracking details.
If you don’t receive email confirmations, check “Spam” or “Junk Mail” folders before contacting us.
We cannot deliver chairs to Post office, PO Boxes or Parcel Lockers expect for some remote regional areas. So please Double-Check with your local Post Office or provide a residential or business address to prevent delivery delays.
If you using Afterpay or other Buy Now Pay Later options, the item will be shipped right after you placed the order, even if you didn’t pay anything yet.
Typical Transit Time:
Standard Shipping: Metro Area: QLD, NSW, ACT: 2-5 business days; VIC: 4-7 business days; TAS, SA, WA: 6-14 business days. For NT and Regional areas, usually add 2-4 days.
Expedited Shipping: Metro Area: QLD, NSW, ACT, VIC: 1-3 business days; TAS, SA, WA: 2-7 business days. For NT and Regional areas usually add 1-3 days.
Delivery time is normally weekdays between 8am-5:30pm local time and will Not require your Signature, Alternatively you can advise in “order note” for your deliveries to be made with signature or to be collect from your local courier Facility.
In case of a delay in transit, please contact the courier using tracking info in the dispatch notice email. In most cases, they will be able to solve the problem. If you’d like us to help with any shipping problem, please contact us on support@zqracing.com.au, and we will do our utmost to help.
Delivery Options:
You are asked to choose one of the following service options when you check-out your order:
- Standard Shipping: Most economy option, NO Signature Required unless otherwise instructed, safe-drop if unattended. You will need to pick it up from your local Courier/Post facility if unable to deliver.
- Insured Expedited Shipping: Prioritised handling and faster shipping option. Insured against damage and lost during transit. Delivery address must be attended at delivery. You will need to contact your local Courier/Post facility if unable to deliver.
- Local Pick Up: Available for customers from the Greater Brisbane Region. You will be contacted by us via Email once your items are ready. The address is 1/30 Collinsvale st, Rocklea QLD 4106, Please contact 1300 977 224 if you have any questions.
For business, parcels will be left at Reception/Receiving. For residences, normally be left at the front of the property where is out of the weather. You can provide further instruction in “order note” if applicable. Please note we do NOT cover any damage or loss after drop-off.
If you have any special delivery instructions (Preferred Drop spot, Signature on delivery, Pickup from Courier facility). Please write them down in ‘order note’.
For Pre-Orders, the estimated dispatch date is normally stated in product title as [ETA (Date)]. You will receive an email notification at the time your order dispatches. You could contact us to change your order to available stock anytime for immediate dispatch, Or we could fully refund if you decided not to wait.
For Gaming PC products, our current estimated time for in stock items from order placed to dispatch is approximately 14 business days, a dispatch email will be sent once your system is ready to go. During this time of supply uncertainty and due to circumstances beyond our control over coronavirus, shipping times may extend past these estimates and your patience and understanding is highly appreciated.
For Gaming PC product with Pre-order, NO firm ETA will be provided due to globe supply shortage, but you will be notified once stock is available to dispatch.
International Shipping:
International service is available at www.zqracing.com